Refund Policy


  • info@primestarz.com
PRIMESTARZ

Refund Policy

At PrimeStarz, we value our clients and strive to deliver high-quality digital services. This Refund & Cancellation Policy outlines the terms under which refunds may be granted for services purchased through our platform or team.

1. General Policy

Due to the nature of digital services, PrimeStarz does not offer refunds once work has commenced, unless specifically agreed upon in writing. Each project requires time, creative effort, and dedicated resources—hence refunds are limited and conditional.

2. Eligibility for Refund

You may be eligible for a partial or full refund only under the following conditions:

  • Work has not started, and no resources have been allocated.

  • The service delivered does not match the project scope defined in the signed proposal.

  • A duplicate payment was made in error.

  • We are unable to complete the project due to internal limitations.

All refund requests must be submitted in writing to billing@primestarz.com within 7 days of payment.

3. Non-Refundable Scenarios

Refunds will not be issued in the following cases:

  • Change of mind after payment

  • Delays caused by lack of communication or delayed inputs from the client

  • Work already delivered or in progress

  • Client violates terms of service or agreement

  • Disputes raised after 7 days of project delivery

4. Cancellation Policy

  • You may cancel a project before the work has started and request a full refund.

  • If work has started, only the unused portion of the payment may be refunded (at PrimeStarz’s discretion).

  • Retainer, consulting, and subscription-based services require 7 days’ written notice before cancellation of renewal.

5. Refund Processing

  • Approved refunds will be processed within 7–14 business days to the original payment method.

  • PrimeStarz is not liable for delays caused by your bank or payment provider.

    Dispute Resolution

    Before initiating a chargeback or external dispute, we encourage you to contact us directly. We are committed to resolving issues quickly and professionally.

PRIMESTARZ

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